aldercross events management

Frequently asked questions:


Q: How much do you charge to organise an event?

A: Less than you might think! We are a small company with low overheads - we don't have 'managers', only doers. Our rates vary according to the mix of services you need (just ask, there is no obligation!).

Q: How do you quote for an event?

A: According to the number of delegates or a lump sum or by the hour - it's up to you.

Q: What is the maximum number of people we can have on an in-house course?

A: It depends on the subject, the room size and the type of training (eg: workshop, lecture, interactive). Our Management Techniques training courses, for example, work best with a maximum of twelve delegates while Streetworks Materials training can accommodate up to forty delegates. Please discuss your requirements with us (without obligation) - we'll do our best to help.

Q: What if we change our mind about holding a training event, conference etc?

A: No problem. You can change your mix of services at any time and we will adjust our fee (up or down) fairly. If you cancel the event we will make a charge based on the time we've actually spent and the costs incurred.

Q: Is there anything you can't do?

A: Probably - but we haven't been beaten yet! Please just ask us.

Q: What if there is a crisis outside your office hours?

A: We don't have office hours. We give all clients at least one emergency number they can phone - 24 hours/day, 7 days/week. Whoever answers in the small hours may (we hope) be asleep - so please give them a moment to surface!

Q: Do you cater for vegetarians?

A: Yes - automatically. We are able to cope with most (we daren't say 'all'!) other such needs too - just tell us what you want.

Q: Do you charge for delegate changes?

A: We are always happy to accept changes in delegates, free of charge - but please do tell us so that we can get the name badge and attendance list correct. We usually have to make a contractual commitment to a venue well ahead of an event and a cancellation will affect our costs. Therefore we do charge for cancellations (sorry!).

Q: What is a delegate pack insert?

A: An insert is either marketing literature or a branded promotional item which is included in every delegate pack or bag at an event. All delegates receive a pack of information, free of charge, on arrival at an event to help them derive as much from the day as possible. Typically a pack contains paper copies of the speakers' presentations, details of the exhibitors, an attendance list and other useful information. Your organisation can add an insert for a nominal charge.

Q: I still want to be involved in the organisation of my event, how do I know you won't take over?

A: We won't! Ultimately it is your event and we always set parameters early on in the planning process so we ensure that we provide the appropriate level of support to you and your team. We generally take responsibility for matters that are time-sensitive in nature (bookings, delegate queries, speaker and venue arrangements etc) as this is what we do full-time, it allows you to get on with your proper job safe in the knowledge that arrangements are being dealt with quickly and efficiently. We will make recommendations but you will retain control of all key decisions pertaining to your event.